FAQ
Returns
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What is the return policy?
We will offer a full refund within 30 days from when your order is delivered. Send an email to support@merch-amsterdam.com if you want to return a product. - Can I receive a refund?
Yes, it will take 2-3 days when you will get your refund on your bank account. -
How do I make changes to an order I’ve already placed?
Send an email to support@merch-amsterdam.com and we will help you with making changes.
Shipping
- Which shipping companies do you use?
We ship our orders with USPS first-class mail - When will I receive my order?
We ship your order within 24 hours and you will get an email with tracking information. - What do I do if I never received my order?
Send an email to support@merch-amsterdam.com and we will contact our shipping partner. - What do I do if I received a defective order?
Send an email to support@merch-amsterdam.com and we will resend your order.
Company Info
- Where are you located?
We are based in Amsterdam, but we ship orders from USA & Canada from our USA warehouse in Florida. - How do I contact your company if my question isn’t answered here?
Send an email to support@merch-amsterdam.com